Privacy Policy
Last updated: 29/10/2024
This privacy policy (the “Policy”) aims to formalize our commitment to respecting the privacy of users of the website Deglace.Tech (the “Site”) operated by Deglace, a company registered with the Lille Métropole Trade and Companies Register, SIREN number 902615087.
The Policy and the Site’s General Terms and Conditions form a contractual agreement.
As part of making our Site available, we process your personal data in compliance with Regulation (EU) 2016/679 of 27 April 2016, known as the General Data Protection Regulation (“GDPR”), and under the conditions set out below.
Personal data refers to any information relating to an identified or identifiable natural person. We collect and process personal data exclusively in connection with the provision of our Services or communication about these Services, in strict compliance with the GDPR.
We collect only personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. Thus, you will never be asked to provide so-called “sensitive” personal data, such as your racial or ethnic origins, political, philosophical, or religious opinions.
By registering on the Site, you authorize us to process your personal data in accordance with the Policy. If you refuse the terms of this Policy, please refrain from using the Site and the Services.
When do we collect your personal data and which data is collected?
We may collect and store your personal data, particularly when you:
browse the Site
create an account
make an online payment
subscribe to our services
contact us.
We use your personal data to enable the implementation and management of the Site’s Services and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site, and our approach. This information is used exclusively by us and allows us to better tailor our Services to your expectations.
If you have chosen to receive emails and messages from us when creating your Account, you will receive electronic and alphanumeric messages about our products and promotions. We will use the personal data you provided at registration. You may unsubscribe from these communications at any time.
1.1 Browsing the Site
Connection data. Each time you connect to our Site, we collect personal data such as your IP address and your computer’s MAC address, the date and time of connection, as well as information about the browser you use.
Browsing data. We also collect information identifying how you access the Site, which pages are viewed, and how long. In this context, we may use Cookies as detailed in paragraph 6 below.
1.2 Creating an Account
Access to some of our Services requires creating an Account. You will be asked to provide certain personal data when creating your Account, including your first and last name, postal address, email address, and phone number.
1.3 Payment
Some of the Services available are paid. To this end, you agree that we may use external service providers who may collect personal data in order to ensure the proper functioning of credit card payment processing services or other payment methods and, where applicable, the delivery of products or services.
To complete your purchase, you must provide your billing information as well as your payment details, in particular your credit card number, expiration date, security code, and cardholder name if paying by credit card.
We retain details of your payments as well as details of your purchases. Transaction details are stored either in our systems or with the external provider. This retention is carried out for internal purposes, including accounting, compliance, and legal requirements, in accordance with paragraph 5 of this Policy.
1.4 Subscription to our Newsletter
When creating your Account, you may give your prior consent to receive our newsletters regarding news, new products, services, and promotions as part of the Services.
You may also directly consent to receive our newsletters by entering your email address where indicated on the Site.
In any case, you have the right to withdraw your consent to receive such newsletters at any time and free of charge under the conditions set out in paragraph 6 of the Policy.
1.5 Contacts
In order to respond to requests you may make to our Customer Service and to verify your information, we may use your first name, last name, email address, and phone number.
How do we protect your personal data?
We have implemented technical and organizational security measures to ensure the security, integrity, and confidentiality of all your personal data, in order to prevent it from being altered, damaged, or accessed by unauthorized third parties. We provide an appropriate level of security, taking into account the state of knowledge, implementation costs, and the nature, scope, context, and purposes of the processing, as well as the risks and their probability.
However, since no security measure is infallible, we cannot guarantee absolute security for your personal data.
In addition, it is your responsibility to keep your Account password confidential. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service.
When do we share your personal data?
3.1 Sharing your personal data with third-party companies
While browsing the Site, your personal data may be transmitted to external service providers. These third parties provide services on our behalf and in our name to ensure the proper functioning of credit card payments and other Services.
No transfer of personal data is made outside the European Union.
Other transfers of personal data to the United States are governed by the EU–U.S. Privacy Shield: click here for more information.
Unless a third party requires you to accept its own privacy policy and terms of use, third-party companies receiving your personal data are committed to processing it solely for the provision of our Services.
We will never share your personal data with third-party companies for marketing and/or commercial purposes without your prior consent.
3.2 Sharing with authorities
We may be required to disclose your personal data to administrative or judicial authorities when disclosure is necessary for the identification, arrest, or prosecution of any individual likely to harm our rights, another user, or a third party. We may also be legally obliged to disclose your personal data, and in this case, we cannot object.
How long do we keep your personal data?
We will retain your personal data only for the duration of your registration on the Site in order to ensure your identification when you log in to your Account and to enable the provision of Services.
If you unsubscribe from the Site, your personal data will be deleted and only retained in archived form for the purpose of establishing proof of a right or contract.
In any event, we will not retain your personal data for longer than necessary for the purposes for which it is processed, in accordance with the uses set out in this Policy and in compliance with laws and regulations.
Cookies: how do we use them?
5.1 What is a cookie?
A cookie is a text file that may be placed on a device when an online service is accessed via a browser. A cookie file enables its issuer, for the duration of its validity, to recognize the device concerned each time it accesses digital content containing cookies from the same issuer.
In any case, cookies placed on your browsing device with your consent are deleted 13 months after being placed.
5.2 What are the cookies issued on our Site used for?
The cookies we issue allow us to:
establish statistics and traffic volumes for the use of various elements of our Site (sections and content visited, paths), enabling us to improve the interest and ergonomics of the Site and, where applicable, our products and services;
adapt the presentation of our Site to your device’s display preferences (language, display resolution, operating system, etc.) during your visits, depending on the hardware and software your device contains;
remember information from a form you filled out on our Site (registration or account access) or information about products, services, or details you have chosen on our Site (subscribed service, shopping cart, etc.);
allow you to access reserved and personal areas of our Site, such as your Account, using identifiers or data you may have previously entrusted to us, and implement security measures, for example when you are asked to log in again to content or a service after a certain period of time.
When browsing the Site, social media cookies may also be generated, particularly through sharing buttons, which collect personal data.
On your first visit to the Site, a cookie banner will appear on the homepage. A clickable link provides more information on the purpose and operation of cookies and refers to this Policy. Continuing to browse another page of the site or selecting an element of the Site (such as an image, text, or link) constitutes your acceptance of the placement of cookies on your computer.
5.3 How can you control the cookies used?
In accordance with applicable regulations, you may refuse the use of cookies that are not strictly necessary.
You may also configure your browser at any time so that cookies are stored on your device or, conversely, rejected (either systematically or depending on the issuer). You may also configure your browser so that acceptance or rejection of cookies is offered occasionally, before a cookie is stored on your device.
Warning: any settings may affect your browsing experience and your access to certain services requiring the use of cookies. We disclaim responsibility for any consequences related to downgraded functionality of our services resulting from our inability to store or consult cookies necessary for their operation that you have refused or deleted. This would be the case if you tried to access our content or services requiring identification. It would also be the case if we (or our providers) could not recognize, for technical compatibility purposes, the type of browser used by your device, its language and display settings, or the country from which your device appears to connect to the Internet.
5.4 How to configure your browser?
For cookie management and your preferences, each browser is configured differently. This is described in the help menu of your browser, which will allow you to know how to change your cookie preferences. Below are details for the main browsers:
Internet Explorer / Edge
In Internet Explorer, click the Tools button, then Internet Options.
Under the General tab, under Browsing history, click Settings.
Click the View files button.
Firefox
Go to the Tools tab of the browser then select the Options menu.
In the window that appears, choose Privacy and click Show cookies.
Safari
Go to Settings via the browser menu (Safari > Preferences).
Click Privacy.
Google Chrome
Go to Settings via the button on the right of the URL bar or via the browser menu (Chrome > Preferences).
Select Advanced Settings.
Click Content Settings, then Cookies.
For more information about cookies, you may consult the CNIL website.
What are your rights?
You are the only one who has provided us with the data in our possession via the Site. You have rights regarding your personal data. In accordance with personal data protection regulations, in particular Articles 15 to 22 of the GDPR, and after proving your identity, you have the right to request access to your personal data, rectification, or erasure of it.
In addition, within the limits of the law, you also have the right to object to processing, to restrict it, to decide what happens to your data after your death, to withdraw your consent at any time, and the right to data portability for personal data provided.
You may contact our Services to exercise your rights at the following email: contact@deglace.fr, or by post at: 34 rue Vergniaud 59000 Lille, attaching a copy of an identity document.
You may also unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of each email. You may also unsubscribe by sending a message to: contact@deglace.fr.
Can we amend the Policy?
We reserve the right to amend the Policy at any time. It is therefore recommended to consult it regularly. In case of modification, we will publish these changes on this page and in any other places we deem appropriate, depending on the nature and importance of the changes.
Your use of the Site after any modifications means you accept these modifications. If you do not accept certain substantial changes made to this Policy, you must stop using the Site.
Data Protection Officer and Contact
For any questions regarding your personal data or if you wish to delete your Account, please contact us at the following postal address: 34 rue Vergniaud 59000 Lille (indicating “Privacy – Data Protection”), or by email at contact@deglace.fr.
The French Data Protection Authority (“CNIL”)
Please note that you may contact the CNIL directly via the CNIL website or by mail at the following address:
Commission Nationale de l’Informatique et des Libertés (CNIL),
3 Place de Fontenoy – TSA 80715,
75334 PARIS CEDEX 07.
